Read what our clients are saying about us..
Check out some of the reviews and testimonials from our clients past and present. We’re grateful to be their hair salon of choice in Scranton, Moosic and the surrounding area. We hope you will stop by and share the same experience as these amazing clients have every time they visit AMS Loft Salon & Bridal.
If you want the basic blonde highlights and blonde balayage that 85% of the girls have that walk out of this salon, then this is the place for you. If you want another color that’s maybe a little bit out of their “comfort zone” or “style” BE PREPARED for 2-3 stylist to approach you essentially belittling you into receiving another color. And giving you a million reasons as to why you shouldn’t choose this color, opposed to being excited to attempt something different for once. I gave this salon (and their stylist) 5 chances to turn my naturally blonde hair, to grey. Which truly isn’t an extremely hard or time consuming process to do. I spent over $1,000 with them for my hair to literally look the same after all 5 visits. At the 5th and final visit, I was told to “go elsewhere, so they can bleach you from root to end and put pulp riot on your hair”. Then was given the silent treatment from my stylist until my foiling was almost done. It was so awkward.. Also at the 5th visit is when my stylist felt it was convenient to finally announce that grey hair “isn’t really her style/thing, or what we do here”. Basically insinuating she didn’t want to perform this color or service on me anymore. That would have been nice to express to me my 1st visit, not the 5th!? It was just a very condescending experience all around, I felt like I was back in highschool with the whole vibe of this place. I’m a stay at home mom (28 years old) going to the hair salon is supposed to be relaxing and stress free. Instead, each time I was there, I truly felt like I spent my time defending myself to the core as to why I wanted grey hair. It was a nightmare, all and all I’m happy I found another hair studio that is more my style. Much more accepting, welcoming, friendly and they actually LISTEN and are WILLING to break out of their comfort zone and not criticize me for wanting something “different”. Also, this is how my money piece was left at my last visit, a lego-sized chunk of color is missing directly in the front of my hair..
I’m not one to write horrible reviews but on my sister’s wedding day I feel this place robbed me and the bridal party, starting with our $150 deposit that was absorbed bc 2 out of our 7 cancelled because they had COVID. As if my sister’s wedding day wasn’t already ruined bc her sisters had Covid, they kept their money too. Now for the hair and makeup - For $155 each, half of our bridal party was not happy with their makeup or hair. For $155 I got ELF makeup and hair that, while pretty, was not like anything I asked for. My makeup, as you can see, looked crusty and was not even blended. My eyebrows were not even filled in properly. I actually had to remove most of my makeup and redo it before the wedding, as the maid of honor. I paid for these services so I did not have to worry about anything that day and it seemed this place, from absorbing our deposit from sick people (who also had sick children at home) to having to redo my makeup, made the day worse.
I was a client since they opened, but have decided to not return. AMS is a beautiful salon with many amenities, and I agree with most positive points expressed here. However, my personal experience was lacking during the last few visits. While reception wasn't rude (too common these days unfortunately), they weren't really welcoming either. For example, a more enthusiastic (not fake) greeting and some initiative such as asking when the client would like to schedule their next appointment go a long way. I had no issues with my haircuts and really liked my stylist. But scheduling with her became difficult because of decreased availability, and I believe she is transitioning to a new career eventually. Also, I felt rushed at times and just didn't get that relaxing salon experience. My plan was to find another stylist there if she left, but I just didn't feel the vibe was right anymore for me.
From derma-plane facials, to mani-pedis, to wedding updos and airbrush makeup — AMS Loft Salon & Bridal is a hidden gem. Their bridal suite is perfect for a bridal party to enjoy getting ready together. Maura is a hair queen and I recommend her for all brides! Nikole is my go-to esthetician and lash guru. After one facial with her I’ve completely changed my skin care routine and it’s changed my life. Lea did my make-up for my wedding day and while I was worried it wasn’t natural enough - my pictures say otherwise. She knows exactly how to compliment a clients facial features so it looks beautiful for professional photography! I’m so lucky to have found ya’ll as my go-to salon for *everything* and highly recommend them to everyone. They are the best!
Danielle was super sweet and did a great job. I’ll definitely be returning!